Frontdesk AI
AI receptionist that answers calls, books appointments, and updates your CRM 24/7.
💬 What is Frontdesk AI?
Frontdesk AI is an agentic AI customer platform that handles inbound and outbound calls, SMS, web chat, email, and WhatsApp conversations around the clock. It is built for small and mid-sized businesses—particularly in property management, real estate, retail, and service industries—that need a 24/7 front desk without hiring additional staff. The platform's agents self-configure from a business's website and documents, qualify leads, schedule and reschedule appointments, send reminders, escalate support tickets, and write interactions back to the CRM. Distinctive capabilities include unified customer memory across voice, SMS, email, and chat, automated re-engagement sequences, and integration with major PMS and CRM systems.
Who it's for
Best for: Small to mid-sized property management, real estate, and retail businesses that need 24/7 call answering and appointment booking without adding staff.
- Answering after-hours inbound calls and booking appointments
- Qualifying new leads and scheduling tours or consultations
- Sending appointment reminders and follow-up texts to reduce no-shows
- Handling tenant maintenance requests and creating support tickets
- Running automated outbound re-engagement and renewal campaigns
Pros & cons
- Self-configuring agent that builds its own knowledge base from a website and docs
- Unified memory across voice, SMS, email, chat, and WhatsApp
- Trusted by 10,000+ businesses with named customer case studies across verticals
- Built-in CRM/PMS writeback and automated re-engagement sequences
- Free tier available alongside paid plans
- Specific paid-tier prices are not visible on the public site without signing up
- Advertised multilingual support does not enumerate which languages are covered
- Agent quality depends on the training data extracted from the customer's site; businesses with thin websites may need to add documents manually
Key features
- 24/7 AI receptionist that answers and places phone calls
- Web chatbot, SMS, email, and WhatsApp agents on one platform
- Automated appointment booking, rescheduling, and reminders synced to calendar
- Self-configuring knowledge base built from a business's website and documents
- Unified customer memory shared across voice, text, email, and chat
- CRM and PMS writeback with structured interaction data
- Automated outbound re-engagement, renewal, and follow-up sequences
- Multilingual voice and text support
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Frequently asked
What channels does Frontdesk AI support?
Voice (inbound and outbound), SMS, web chat, email, and WhatsApp, all on one platform with shared customer memory.
Does it work for property management and real estate?
Yes—property management is a primary vertical, with PMS integrations and use cases for leasing, renewals, maintenance requests, and delinquency calls.
Can it integrate with my CRM or calendar?
Yes—Frontdesk connects to major CRMs and calendars and writes structured interaction data back after every conversation.
Is there a free plan?
The site offers a 'Start for Free' option; paid tiers and details are on the pricing page.
How does the agent learn my business?
You point it at your website and documents and it builds its own knowledge base, playbooks, and integrations without consultant-led setup.