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Botpress
AI-native customer support platform that takes real action on complex tickets
Botpress — frequently asked questions
Does Botpress replace my existing helpdesk?
No. Botpress works on top of existing helpdesks like Zendesk, Intercom, HubSpot, and Salesforce with no migration required. It is also available as a standalone helpdesk (Botpress Desk) for teams without one.
What channels does Botpress support?
Botpress deploys to WhatsApp, Slack, Webchat, Viber, Discord, and Telegram, among other channels and integrations listed on the platform page.
How is Botpress priced?
Botpress uses no per-seat pricing, and AI usage is included in the platform price. Specific tier pricing is not publicly listed and requires contacting sales or requesting a demo.
Is Botpress SOC 2 compliant?
Yes. Botpress is SOC 2 certified, GDPR compliant, and penetration tested by KPMG, with infrastructure hosted on AWS.