Hiverhq

Hiver is an agentic omnichannel customer service platform that combines ticketing, cross-team collaboration, and AI across email, chat, Slack, voice, and SMS. It is designed for support, customer success, and inbound sales teams that handle complex, multi-step requests spanning multiple internal systems. Distinctive capabilities include AI Agents that autonomously resolve multi-step requests, an AI Copilot for investigation and response drafting, an AI Help Center that updates itself, and Customer Intelligence with AI QA. More than 10,000 teams, including Flexport, Egnyte, and Ping Identity, use Hiver to centralize support operations and reduce resolution time.

• Resolving multi-step customer support tickets across email, chat, Slack, and voice
• Internal escalation and cross-team coordination using Jira and Slack integrations
• Running AI agents that autonomously answer and resolve tier-1 support requests
• Maintaining a self-updating AI help center and knowledge base
• Automated QA scoring of support conversations and agent performance

• AI Agents that resolve multi-step, cross-system customer requests
• AI Copilot for investigating, finding answers, and taking action
• Omnichannel inbox unifying email, live chat, Slack, voice, and SMS
• Native voice and SMS support channel
• AI Help Center that keeps documentation current automatically
• AI Insights and Customer Intelligence dashboards for customer health monitoring
• AI QA for automated quality assurance of support interactions
• Cross-team collaboration with internal notes, assignments, and Slack thread integration

Prices listed on the Hiverhq pricing page: $35/user · $65/user · $95/user

Source: hiverhq.com pricing page. Price checked 2026-10-02. Confirm current plans before buying.

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