Kapa.ai

Kapa.ai is a knowledge retrieval platform that turns unstructured documentation, help centers, and internal wikis into real-time context for AI agents. It is built for developer-facing and support-heavy teams that need accurate, citation-backed answers without building retrieval infrastructure from scratch. Users can deploy a pre-built assistant or call the same context layer via Kapa's API or MCP to power custom agents. The platform emphasizes permission controls, source citations, and accuracy over marketing benchmarks, and is used by 200+ companies including OpenAI, Monday.com, and Logitech.

Best for: Documentation, DevRel, and enterprise support teams at SaaS and developer-tooling companies (50–1000+ employees).

• Customer self-service Q&A over product documentation
• Internal wiki search and answers for employees
• Grounding custom AI agents with up-to-date product context
• Reducing tier-1 support ticket volume
• Developer-facing assistants inside docs portals

• Knowledge retrieval API for AI agents
• Model Context Protocol (MCP) support
• Pre-built embeddable Q&A assistant
• Connectors for documentation, help centers, and internal wikis
• Source citations on every answer
• Permission-aware retrieval (respects existing access controls)
• Real-time context synced from source content
• SOC 2 Type II certified

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