Sonant
AI voice receptionist for P&C insurance agencies, brokers and distributors
💬 What is Sonant?
Sonant is an AI voice agent that acts as a 24/7 receptionist for property-and-casualty insurance agencies, brokers, and distributor operations. It is built specifically for the insurance industry, with native integrations into agency management systems (Applied Epic certified vendor) and insurance-specific workflows like quote intaking, servicing inquiries, and policy cross-sell capture. The product is aimed at mid-market agencies, enterprise operations grown by acquisition, and high-volume brokerages that want to remove routine inbound call handling from CSR and producer staff. What distinguishes Sonant from generic voice-AI tools is its insurance-domain training, AMS write-back, and compliance posture (SOC 2 Type II, GDPR).
Who it's for
Best for: Operations and IT leaders at P&C insurance agencies, brokerages, and distributor groups (mid-market through enterprise)
- Answering and triaging inbound agency phone calls 24/7
- Scheduling, confirming, and rescheduling appointments
- Intaking quote details and pushing them into the AMS or rater
- Handling routine servicing inquiries from clients and third parties
- Qualifying leads and routing to producers
Pros & cons
- Purpose-built for the insurance industry rather than a general voice bot
- Applied Epic certified AMS integration for direct write-back
- SOC 2 Type II and GDPR compliance stated on the site
- Multilingual support within a single call
- Documented customer results (e.g., 8x ROI in 30 days, 50% renewal time saved, 15-18 hrs/week saved)
- No public pricing; requires booking a sales demo to get a quote
- Narrowly scoped to insurance — not usable by other verticals
- Value depends on integration with the agency's existing AMS and tooling
- Call quality and outcome quality not independently benchmarked on the site
Key features
- 24/7 inbound call answering with zero wait times
- Appointment scheduling directly synced to agency calendars
- Call transfer to human agents or third parties
- Quote intaking that writes call details into the AMS or rater
- Servicing inquiry handling and information collection
- Post-call note summarization with automatic AMS updates
- Multilingual voice support within a single call
- Lead qualification and routing
💬 Community sentiment (from public reviews)
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Frequently asked
What does Sonant actually do on a call?
It answers inbound calls 24/7, qualifies the caller, schedules appointments, takes quote details, services routine inquiries, and transfers to a human agent when needed.
Which systems does Sonant integrate with?
Sonant is an Applied Epic certified vendor integration and connects with Agency Management Systems, productivity tools, calendar tools, and automation software used by insurance agencies.
Is Sonant only for insurance?
Yes. The product, workflows, AMS integrations, and call scripts are built specifically for P&C agencies, brokers, and distributor operations.
What compliance certifications does Sonant hold?
The site lists SOC 2 (Type II), GDPR compliance, and Applied Vendor Integration certification.
Is pricing public?
No. The site directs prospects to book a personalized demo; no pricing tiers or starting price are published.